Payment & Refund Policy

These Payment Terms and Conditions ("Terms") outline the terms and conditions under which payments for products or services ("Services") provided by [TAWG Creatology Pvt. Ltd.] ("Company") through its website ("indwebdesign.com") are to be made by clients ("Clients" or "You"). By using our Services and making payments through our Website, you agree to abide by these Terms.

1. Payment Obligations:

• 1.1 Clients are required to make payments for the selected Services as indicated on the Website/contract.
• 1.2 Payments must be made in the currency specified on the Website/contract.
• 1.3 The Company reserves the right to update or modify the prices of Services at its discretion. Any changes will be posted on the Website.

2. Payment Methods:

• 2.1 Clients can make payments using the accepted payment methods listed on the Website/contract.
• 2.2 Payments must be made in full and without any deduction or set-off, unless otherwise agreed upon by the Company in writing.

3. Late Payment:

• 3.1 If payment is not received by the due date specified on the invoice, Clients will be considered in default of payment.
• 3.2 A late fee will be applied for each day that the payment remains overdue, calculated from the due date until the actual date of payment. The late fee amount will be [1%] of the outstanding balance per day.

4. Payment Disputes:

• 4.1 In the event of a payment dispute, Clients must notify the Company in writing within [07] days of the invoice date, detailing the nature of the dispute.
• 4.2 During the dispute resolution process, Clients are still required to make timely payments for undisputed portions of the invoice.

5. Refunds:

• 5.1 Refunds, if applicable, will be issued in accordance with our Refund Policy as stated on the Website.

6. Suspension of Services:

• 6.1 The Company reserves the right to suspend or terminate the provision of Services if payments are not received within [07] days of the due date.
• 6.2 All the source codes, files, graphics, any assets for that matter created for the project will be held and forfeited by the company. If the client denies delivery upon 75% of work completion or in the event of failure to pay.

7. Collection Costs:

• 7.1 Clients agree to bear all costs, including but not limited to legal fees and collection agency fees, incurred by the Company in the process of collecting overdue payments.

8. Amendments to Payment Terms:

• 8.1 The Company may modify these Payment Terms and Conditions at any time. Clients will be notified of any changes through the Website.
• 8.2 Continued use of the Services after changes to the Payment Terms and Conditions indicates your acceptance of the modified Terms.

This Refund Policy ("Policy") outlines the terms and conditions governing refunds for products or services ("Services") provided by [TAWG Creatology Pvt. Ltd.] ("Company") through its website ("indwebdesign.com"). By using our Services and making purchases through our Website/ Contract, you agree to abide by this Policy.

1. Cancellation and Full Refund:

• 1.1 Clients have the right to cancel their purchase and request a full refund within the first 24 hours of making the purchase. Requests for cancellation and refund must be made in writing to [support@indwebdesign.com] within this time frame.
• 1.2 Refunds for cancellations made within the stipulated 24-hour period will be processed promptly using the original payment method.

2. Termination of Project:

• 2.1 In the event that a project is terminated at any stage of execution, including after design creation, build development, or other phases, refunds will be assessed based on the amount of work completed up to that point.
• 2.2 Partial refunds will be considered based on the resources utilized and work completed until the stage of termination.
• 2.3 The amount of the partial refund will be determined at the Company's discretion, taking into account the complexity and extent of work completed.
• 2.4 All the source codes, files, graphics, any assets for that matter created for the project will be held and forfeited by the company. If the client denies delivery upon 75% of work completion or in the event of failure to pay.

3. No Refund at 75% Completion:

• 3.1 No refunds will be provided if the project is 75% complete or more at the time of cancellation or termination.
• 3.2 At this stage, it is understood that significant resources, time, and effort have been invested in the project, making a full or partial refund impractical.
• 3.3 All the source codes, files, graphics, any assets for that matter created for the project will be held and forfeited by the company. If the client denies delivery upon 75% of work completion or in the event of failure to pay.

4. Refund Process:

• 4.1 To request a refund, Clients must submit a written request to [support@indwebdesign.com], clearly stating the reason for the refund request and providing relevant details.
• 4.2 The Company will review the refund request and determine the applicable refund amount based on the criteria mentioned in this Policy.
• 4.3 Refunds will be processed within [07] business days of approval and will be issued using the original payment method.

5. Amendments to Refund Policy:

• 5.1 The Company reserves the right to modify or update this Refund Policy at any time. Clients will be notified of any changes through the Website.
• 5.2 Continued use of the Services after changes to the Refund Policy indicates your acceptance of the modified Policy.

6. Governing Law:

• 6.1 These Payment Terms and Conditions are governed by and construed in accordance with the laws of [Companies Act, 2013 under the Ministry of Corporate Affairs (MCA)]. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New Delhi.

By making payment for the Services provided by the Company through the Website, Clients acknowledge that they have read, understood, and agreed to abide by these Payment Terms and Conditions. If you have any questions or concerns regarding these Terms, please contact us at support@indwebdesign.com